Here are the questions we are most frequently being asked.

Still got questions? Contact us>


* For the Plus Model for ISTAR Receivers
Press Menu—-> Network—-> Network Setting—-> D net Update—-> Press the Red button to Start the update .

* For the OTT ZEED Model for ISTAR Receivers
Press Menu—-> Network—-> D net Update—-> Press the Red button to Start the update

* For the Classic and Mega Models for ISTAR Receivers
Press Menu—-> upgrade —-> Online Update—-> Press the Red button to Start the update .
-If the equipment is not operating (Defective) we can exchange it for you.
We accept Returns within 3 days of the customer receiving the item, but the Buyer should pay the return shipping cost & Item must be sent back in Original Condition ,


-No return acceptable for a codes or any digital product.

We are Supporting our Customers, We don’t Guarantee iSTAR products that purchased from other dealers

-We ship the item the Next day after the payment has been received, If there is a delay in the shipment, we will notify the buyer immediately. We use PostCanada.


-Free Shipping for the Online TV Renewal Code Internationally Code will send to your email within one hour During work Time- Eastern time

Delivery Times are different depending on the shipment methods, postCanada takes 2-3 business days around Ontario; another pronvice mail takes 7-10 business days. The delivery times is up to the post office, For the Codes, you will receive it by Email within one hour during our work hours
( Eastern Time) . If you buy it after work hours, you will receive it the next day

I’m a Privacy & Safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully. 


Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

I’m a Customer Care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed Customer Care policy is a great way to build trust and reassure your customers that they can buy with confidence.


I’m the second paragraph in your Customer Care section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Terms and Conditions:

After you activate your subscription on your iStar USA&Canada box, you can use your device to access multimedia content which is provided by other companies. iStar USA&Canada is a reseller and has no affiliation or control over the content provided to the End User. When you activate your iStar USA&Canada device, you agree to an end-user license agreement (“EULA”) for that device.

Information you provide

Information you provide iStar USA&Canada through the iStarbox website or iStar USA&Canada boxes (such as your name, email address, postal address, billing and shipping information, product purchase information, credit card and other payment data, product registration information, and demographics), are used to provide a better service to our valued customers.

We also collect the personal information of other people, for example, if you provide email addresses of friends for referrals or postal addresses of recipients for gift purchases. We rely on you to obtain the permission of those other people to provide their personal information to us.

We may also combine information you provide with data we collect automatically (as further described below) and with data we receive from third parties.

Information we collect automatically

iStarbox Site data

We may also automatically collect information related to the use of iStar USA&Canada Sites – for example, we collect your computer’s or mobile device’s operating system type and version, Internet Protocol (IP) address, mobile device ID, access times, browser type and language, and the websites you visited before coming to an iStarbox Site. We also use cookies and related technologies such as web beacons to better understand your needs, remember your preferences, and to provide targeted advertising. For more information on how we and others use cookies and related technologies on iStarbox Sites.

IStar USA&Canada Device data

We regularly and automatically collect information about your iStar USA&Canada Devices and your usage. The collected information includes, for example, the IP address associated with your iStar USA&Canada Devices, your device types and models, device identifiers (including iStar USA&Canada Identifiers for Advertisers (RIDAs)), the retailer to whom your device was shipped, various quality measures, error logs, software version numbers, Wi-Fi network name (SSID – service set identifier) and strength. We also collect usage data such as your search history (including letters you key in for searches, and utterances provided if you choose to use voice search (if available on your iStar USA&Canada Device)), search results, content and advertisements you select and view and content settings and preferences, channels you add and view, including time and duration in the channels, and other usage statistics.


iStar USA&Canada devices provide streams of all the channels as they are available on the internet. 2009 – 2014© All Rights Reserved. All other trademarks are the property of their respective owners. iStar USA&Canada receivers contain several links to third-party streaming providers that are “bookmarked” inside iStar USA&Canada device browser on the LIVE TV section. iStar USA&Canada provides these links as a convenience and does not endorse the companies or contents of any such links. iStar USA&Canada has no control over, is not responsible for, and makes no representation or warranty and disclaims all liability with respect to any such streaming.

iStar RETURN policy:

  • No Return is acceptable unless the box is not operating due to a factory defect.
  • The box shall not be returned after the Online code is used.
  • The warranty covers boxes and devices purchased from our website ONLY.
  • Accepted returned item by iStar IStar USA&Canada should be in the original condition and package.
  • Items not returned in their original packing condition are not covered by our refund policy.
  • 30% restocking fees will be applied for all approved returned items.
  • If the product is found to be defective within the warranty period, iStar IStar USA&Canada Services will repair it, at no charge to the register first owner. A new warranty does not start with the replacement of a product or after repair.
  • The customer is to cover the postage fee in case of returning.
  • The fees of codes are non-refundable after the code is shared with the valued customer.
  • Customer is responsible for any misspellings in personal details, contact details and postal addresses.